As a forward-thinking Dahua distributor with over a decade of experience, we embrace every new solution that imprives the daily work of security and video surveillance professionals. Alongside ongoing hardware advancements, the importance of cloud-based and intelligent platforms continues to grow. With DoLynk Care, Dahua introduces a powerful new tool for the remote management of security and network infrastructure.

What is Dahua DoLynk Care?

Dahua DoLynk Care is an innovative, cloud-based service platform for centralized management of video surveillance, intercom, alarm and network systems. It enables installers and security providers to remotely manage and maintain all customer devices, no matter where they are located.

The platform offers a comprehensive range of features that goes far beyond basic remote maintenance. These include fast detection and resolution of device errors, in-depth system diagnostics, and proactive monitoring of system status. In the event of a malfunction, security providers receive immediate notifications and can resolve the issues remotely. This considerably reduces time-consuming on-site visits, streamlines service processes and facilitates communication with end customers.

How do installers and system integrators benefit from Dahua DoLynk Care?

Dahua DoLynk Care consolidates and simplifies all workflows related to the management and maintenance of security and video surveillance systems. Smart notifications as well as intuitive remote access give installers better control over planning and managing all operational processes.

Here are the key benefits for security professionals:

Quick batch activation: Devices on the local network can be detected via LAN scan and activated in just a few clicks. Settings such as IP assignment, time synchronization, and password changes can also be applied to multiple devices at once.

Centralized site management: With Dahua DoLynk Care, you can create and manage customer locations, including all relevant contact information and addresses. This gives you full visibility into maintenance status and allows you to keep your clients proactively informed.

Efficient workflow design: Automated processes, intuitive operation, and real-time remote access make the tool a time-saving solution that also enhances the quality of your service.

Stronger customer relationships: DoLynk Care lets you manage devices and settings centrally, while end customers stay in control through the DMSS app and choose which access rights to grant. This creates transparency and builds trust between the parties.

Whether you're streamlining routine tasks or expanding your services with modern cloud technologies, Dahua DoLynk Care adds real value to your daily operations and customer support.

Key Features of Dahua DoLynk Care

Fast error diagnosis and efficient troubleshooting

Dahua DoLynk Care enables proactive system monitoring. The platform automatically detects device errors and notifies installers even before the end customer is aware of the issue. All relevant information and practical solution suggestions are provided instantly through the platform. In many cases, problems can be resolved remotely without the need for on-site intervention. Here is a closer look at the main advantages:

Early error detection: You receive an instant push notification whenever a device issue is detected, along with its cause.
Practical solution guidance: The platform provides hands-on, actionable suggestions that help you quickly isolate and resolve the error without needing to visit the location.
Automated verification: DoLynk Care automatically checks whether the issue has been successfully fixed and whether the system is operating reliably again.
Customer feedback: After the incident has been addressed, the customer can leave feedback via the DMSS app to evaluate the quality of service.

Efficient Network Management

Dahua DoLynk Care makes it easy to manage cloud-based network devices and provides a clear visualization of the network topology. This gives you full control over all connected equipment at all times and enables targeted system optimization.

Clear topology and remote configuration: With cloud switches, you can easily build a structured, transparent network layout and configure all components remotely.
Proactive monitoring: Detailed topology and port views support early fault detection and help ensure quick issue resolution. The intuitive topology view in DoLynk Care allows you to identify bottlenecks and vulnerabilities faster, resulting in long-term performance improvements.

To achieve a consistent and clearly structured network topology, Dahua offers new cloud-managed switches. These intelligent devices combine high performance with intelligent cloud-based control and monitoring. With features such as PoE Watchdog for automatic port recovery, Hi-PoE support up to 90 W, and an extended PoE transmission distance of up to 250 meters, they provide stable power and communication even in large-scale installations. This makes them ideal for video surveillance systems and complex network infrastructures.

Thanks to their cloud management capabilities, these switches can be seamlessly integrated into centrally monitored network topologies. Through the platform, settings such as VLAN configuration, link aggregation, loop protection, and firmware updates can be managed remotely, both via the web portal and the mobile app. As the devices are automatically included in topology detection, users gain a visual overview of all connected components and can selectively control specific ports when needed. In both small and large-scale networks, such as CCTV installations or multi-site environments, this results in significantly simpler administration, faster troubleshooting, and lower operating costs. A selection of compatible Dahua cloud-managed switches is available in our online shop.

Centralized Management of Wireless Alarm Systems

DoLynk Care simplifies the administration of wireless alarm systems, covering essential tasks such as device setup, configuration, status monitoring, and arming/disarming control.

Device management and process control: You can add, configure, assign, or withdraw devices directly through the platform. Seamless communication between security providers and end customers is a core feature.
Efficient event filtering: Quickly search and sort alarm events by type or device for improved clarity.
Remote maintenance and updates: Cloud-based software updates for control panels and peripheral devices greatly reduce maintenance effort and costs.
Proactive monitoring and reporting: To ensure peak performance, the system combines real-time status monitoring with automated error detection and scheduled maintenance insights.

Access via Web and Mobile

With Dahua DoLynk Care, you have the flexibility to operate your customer systems either through the web client on your PC or on the go using the mobile app. This facilitates continuous oversight and swift response whenever action is required.

Web Client:

Intuitive user interface with a clear and organized dashboard.
Access to device web pages, topology management, and alarm configuration.
Real-time error alerts and pop-up notifications in case of system errors.
Clear workflows for fast and efficient troubleshooting.
Versatile reports for analysis and documentation.

Mobile App:

Quick setup and management of devices within projects.
Immediate push notifications when device issues occur.
Centralized control of all sites and devices.
Improved communication and interaction with customers.

Integrated web and mobile management: Dahua DoLynk Care enables an efficient, flexible workflow that ensures high-quality service both on-site and off-site.

Brand Presence and Customer Loyalty

DoLynk Care helps you strengthen your brand visibility with customers and foster long-term loyalty. These targeted features help increase your company’s recognition with end users.

Co-Branding: Your company logo appears in the customer's DMSS app, increasing brand awareness.
Site Health Report: In addition to system status, customers also see your company profile, complete with logo and business description.

Is Data Protection Guaranteed with Dahua DoLynk Care?

Dahua DoLynk Care ensures transparent access control management. End customers always retain full control and can independently decide who may view video data and configure system settings. Service providers and installers only receive access after explicit permission is granted, and this permission can be revoked by the user at any time. In addition, DoLynk Care fully complies with the requirements of the General Data Protection Regulation (GDPR) and has an official certification. This not only guarantees the protection of personal data but also creates a high level of security and trust for all parties involved. With its consistent focus on privacy and user autonomy, DoLynk Care sets a new standard for compliant and reliable remote management of security and network systems.

Dahua DoLynk Care: Your Next Step Toward Flexible Remote System Management

When it comes to remote administration and service of security systems, Dahua DoLynk Care delivers the ideal solution. Automatic system updates, proactive remote monitoring, and remote maintenance streamline operations and minimize the need for on-site service visits, while flexible access controls in compliance with GDPR help protect sensitive data. In our online shop, you can find additional relevant information, as well as the official Controlex distributor code, which provides full access to all platform functions. Should you have any questions, our team will be pleased to assist you. For further assistance, feel free to contact our team. Get started today and take your service quality to the next level.